5/2/2023 0 Comments Toy spaceship![]() ![]() No cancellation fee for cancellations made within 7 days from the date of the purchase.In order to take better control over the purchase plans and storage costs, please kindly understand that we need a part of the payment as a cancellation fee to offset the risks and costs. Cancellations will cause additional purchasing/warehousing costs for us. In order to secure the reservation for all pre-orders, we make purchase contracts with the suppliers that include non-refundable deposits and purchase commitments. Cancellation requests for buyers' reasons might have a cancellation fee (Especially, the cancellation requests due to a change of mind because of the release delay also apply to this policy)įor cancellations of most regular products (not indicated as "non-refundable deposit"), a refund will be provided after the request is approved.If you still need to withdraw the purchase, you need to send it back at your own expense through the return process. An order cannot be canceled after it is shipped. The cancellation request needs to be submitted before the despatch. The order can be canceled after the request is approved. To cancel an order, you need to submit a request to us. Buyers don't have access to cancel the order(s) directly.Split shipments of orders applied with "standard shipping" do not incur surcharges.We will contact you to collect the surcharge if your order needs split shipments The "premium shipping" cost includes a fixed cost per package.When your order applies "premium shipping" but includes multiple shipments:.The service of all available carriers we use for "standard shipping" turns unavailable to your address due to force majeure.The size/weight exceeds the limit of all the available carriers we use for "standard shipping".When the " standard shipping" option is not available and we can only upgrade the shipping to "premium shipping" to send your package:.Generally, "premium shipping" options have a faster delivery speed (1-week for non-postal commercial expedited couriers), while "standard shipping" options need 2-3 weeks (fluctuates according to the season and the processing speed of each country).Ĭonditions where additional shipping charges apply "Standard shipping" and "premium shipping"Ī shipping option is decided as a "standard" or "premium" level based on the average delivery time and service grades provided by the courier. If the balance invoice is overdue and canceled.When the balance invoice is about to expire.At the same time we send you the balance invoice.We will send you these notifications if you pre-order with a "deposit": ![]() In order to avoid missing out on the release notifications and invoices, please make sure you can receive our emails and add us to the safe senders' list. Deposit refund : Refer to order cancellation policy.If you need a longer time to pay, please contact us before the deadline. After the deadline, we will close the order by the cancellation procedure. Validity of balance payment: The invoice stays valid for 15 days.Opening time of the balance payment : We usually send the invoices after we are notified that the release is coming soon (We might advance the opening time if the product value/quantity is higher than average).(The billing email is your order email by default. Balance payment method: a PayPal invoice will be sent to you.The postage and tax will be collected together with the deposit when the order is placed, the balance amount only includes the remaining of the product price amount (Orders before July 1, 2021, might have a tax added to the balance invoice) Balance amount: The amount of "full price" on the product page deducting the "deposit".After the product arrives, the orders placed with a "deposit" and the balance paid in full will also ship at the same time as the "full-payment" orders. Validity and priority for orders paid with deposit: Same as the orders paid with "full-payment", the reservation is secured after the order is confirmed. ![]()
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